Policies

1. Our Commitment to Privacy. This notice describes our Privacy Policy. Our privacy policy is designed to advise you about how we collect, use, and protect the personal information you provide. By visiting this site, you are accepting the practices described in this Privacy Policy.

2. What Information is Collected? (a) Information You Provide to Us: We may collect any information you enter on our site, or that you give us in any other way. You can choose not to provide certain information, but you may not be able to take advantage of our services and features. (b) Automatic Information: When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. This site, like many other sites, records this basic information about visits to our site. (c) "Cookies'': Cookies are pieces of information that are transferred to your computer from a web server. Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or to refuse to accept cookies.

3. How and When the Information is Used. The information we collect is used to send you new listings as they become available according to your preferences. You may opt out of these mailings at any time.

4. How We Protect Your Information. The privacy and protection of your information is important to us. We do not make any personal information available to third parties without your permission, unless said information is the subject of a valid subpoena or other court order.. Your access to some services and content may be password protected. We advise that you do not disclose your password to anyone.

5. Methods We Use to Protect Your Information. We use security software to protect the confidentiality of your personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information. Our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons.

6. Children. This website does not provide services or sell products to children under the age of 18. [If you are under 18, you may use this website only with the involvement of a parent or guardian.]

7. Consent. By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

8. Changes to Privacy Policy. If our Privacy Policy or procedures change, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.

Shipping Policy

Most Orders Ship in 1 Business Day. Allow extra lead time for large, complex, or special order items. During busy times of the year orders may take slightly longer to ship.

Loss or Damage
Inspect all products before they are signed for and accepted. If a shipment appears to be damaged, sign for it noting the suspected damage, or simply refuse it and notify us immediately. For possible concealed damage add “excluding hidden damages” when signing for freight. All damages and/or short shipments must be reported within 48 hours. You can trust that your order will be quickly processed and safely packaged

We ship products anywhere in the 48 contiguous United States. We do not ship to AK, HI, Canada or internationally. However, for very large orders we are willing to work with you on international orders, give us a call. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Shipping Methods
Ground packages under 150 lbs ship UPS
Truck freight orders over 150 lbs ship common carrier

Important Shipping Information
Warehouse or terminal pick up available Residential and lift gate services incur an extra charge Freight rates based on standard delivery service; expedited deliver available for an additional charge Upon delivery, please inspect your liner carefully for any evidence of shipping damage If any damage is found please call us at 1-800-553-5605 or refuse delivery. We will ship a replacement liner to you at no additional cost and resolve the damage claim with the shipper Do not sign for a liner you believe has been damaged in shipping.

Return Policy

You should start by returning the defective or no longer needed product directly to the place of purchase. If purchased directly from Anjon Manufacturing, a Return Merchandise Authorization (RMA) number is required.

To receive an RMA number visit: https://anjonmfg.com/warranty-service-request/

Or call an Anjon representative at: 1-800-553-5605

Replacement merchandise or credit will be issued once the product is received by Anjon. The contractor is responsible for freight cost when shipping returns to Anjon Manufacturing.

Anjon will gladly accept returns of new, unused merchandise in original packaging within 30 days of purchase. A 15% restocking fee may apply. Original outbound shipping cost and returns shipping cost is the buyer’s responsibility.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Anjon Manufacturing. The collective work includes works that are licensed to Anjon Manufacturing. Copyright 2003, Anjon Manufacturing ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Anjon Manufacturing or purchasing Anjon Manufacturing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Anjon Manufacturing or to purchase Anjon Manufacturing products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Anjon Manufacturing. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks All trademarks, service marks and trade names of Anjon Manufacturing used in the site are trademarks or registered trademarks of Anjon Manufacturing

Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Anjon Manufacturing disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Anjon Manufacturing does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Anjon Manufacturing does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability Anjon Manufacturing shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Anjon Manufacturing has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors In the event that a Anjon Manufacturing product is mistakenly listed at an incorrect price, Anjon Manufacturing reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Anjon Manufacturing reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Anjon Manufacturing shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Anjon Manufacturing without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice Anjon Manufacturing may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Anjon Manufacturing.

Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Anjon Manufacturing products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Anjon Manufacturing products) must be commenced within one (1) year after the claim or cause of action arises. Anjon Manufacturing's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Anjon Manufacturing may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Anjon Manufacturing or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer Anjon Manufacturing does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Anjon Manufacturing is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Anjon Manufacturing reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Anjon Manufacturing in its sole discretion.

Indemnification You agree to indemnify, defend, and hold harmless Anjon Manufacturing, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links In an attempt to provide increased value to our visitors, Anjon Manufacturing may link to sites operated by third parties. However, even if the third party is affiliated with Anjon Manufacturing, Anjon Manufacturing has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Anjon Manufacturing. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Anjon Manufacturing seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Anjon Manufacturing Warranty Policy & Procedure

Dealers / Distributors
You are authorized by Anjon to make warranty determinations on our behalf. Please use your best judgment in accordance with the Anjon Warranty Program listed below. Anjon Manufacturing reserves the right to request the item to be returned for evaluation before credit is given. Anjon Manufacturing reserves the right to repair or replace the item at our discretion. If a replacement pump is needed immediately, Anjon will send a replacement out at your standard cost, and once the pump is returned and determined to be defective, a credit will be issued. No exceptions. All Anjon products carry a limited warranty. All warranty claims are to be returned to the original place of purchase for inspection with proof of purchase. Anjon will not extend warranty to the end user. It is the responsibility of our approved distributors to handle all warranties for product sold. Shipping costs are not part of the product warranty. Proof of purchase for pumps must include the pump serial number. If there is no proof of purchase, the date of the sale from Anjon will be used as the start date of the warranty. The Warranty is for the original purchase and is non-transferable. In addition, the length of the warranty starts from the original purchase only and is not renewed upon repair or replacement. Warranty does not renew upon replacement. Items not used in the proper application or that do not follow our recommended usage conditions will be subject to Anjon's discretion before warranty is given. Anjon will not honor warranties for sellers found to be in violation of the Minimum Advertised Price Policy. (MAPP). Warranty claims will be applied to the oldest invoice on record. No Exceptions. Warranty Forms must be filled out completely before Anjon will process the claim. Distributors are responsible for confirming this is completed. All Anjon Pumps carry a limited warranty. This limited warranty is extended solely to the original end purchaser, through their distributor, commencing from the date of the original purchase receipt and is void if any of the following apply, but not limited to: The pump has been run while not fully submerged causing the thermal protection to trip. Skimmers using inadequate vertical filtration or pumps not in a skimmer may create "run dry" conditions. The pump was not on a dedicated circuit. (All pumps must be operated on a dedicated circuit with a min. 15A GFCI) The pump was run with an extension cord attached. The cord has been cut or altered. The pump has been misused or abused. The serial number tag has been removed The pump has been fully or partial disassembled not in accordance with Anjon’s recommendations

Warranty Process
Anjon utilizes an RMA program formatted to be streamlined and assist our distributors in completing the warranty process efficiently. This format in process, policy or procedure may change in the future in which case our distributors will be notified promptly of any change.

Warranty Parts and Service Policy
It is the sole responsibility of the distributor to troubleshoot the technical aspects of sold products. Products that are returned for warranty evaluation that are deemed functional will be returned to the distributor at the distributors cost. Items that are deemed functional through in-house maintenance will be charged a $25 service fee plus shipping back to the distributor. If a consumable part is required for maintenance, the distributor will be charged their standard cost for those parts. A minimum of 48 hours-notice will be required for any walk-in service requests.

Warranty Minimums
A minimum of (5) units is required to request an RMA number from Anjon for warranty evaluation. Anjon will NOT handle warranties directly with consumers or send a single replacement to a consumer free of charge (except under our 30-Day Hassle Free Warranty Program). If you do not have stock of an item that needs to be replaced to a consumer, you may purchase the item via drop ship and your credit will be issued on your next bulk warranty request.

30-Day Hassle Free Warranty Program
If a product is determined to be defective within 30-Days of purchase, Anjon will replace the item to the consumer, free of charge. A warranty application and proof of purchase are required before we will ship out a replacement. These items will be shipped via UPS Ground. If the customer would like to expedite shipping, the cost of shipping would need to be received prior to shipment. Under the 30-Day Hassle Free Warranty Program, distributors are still required to troubleshoot product issues with the consumer. Anjon reserves the right to recall products deemed defective by the distributor for evaluation. Items deemed in working condition will be shipped back to the distributor at their expense.

Failure to Follow Policy
If determined, at Anjon’s discretion, that a distributor has referred their customer directly to us for warranty or is not in compliance with other policy & procedure, Anjon reserves the right to fulfill a warranty to the consumer with all costs associated being charged to the distributor (product, freight, service fees, consumables, etc.). Multiple occurrences can result in Anjon halting all shipments. DISCLAIMER: Under no circumstance will Anjon assume liability for any incidental, consequential, or special damages. Losses or expenses arising from the contract for this product, or in connection with the use of, or inability to use, our product for any purpose whatsoever.